Saay Refund & TOS Policy
1. User Data
When you provide us with a User’s data (i.e. personal or billing data), you must: (1) provide accurate, current and complete information; (2) keep your login information and password(s) secure; (3) ensure the accuracy of your data; (4) accept all risks of and responsibility for any unauthorized access to your data and any to other information that you provide to us.
2. Service Fees and Taxes
You are responsible (financially and otherwise) for all activity on your account, including all fees incurred as a result of your activity. Charges and any other fees for the use of this website and/or our services are described on the website, in service agreements or any in any combination thereof. Such charges and fees may change at any time. If you keep using the service after the change, you accept the new charges and fees. Any change to charges and other fees will be applicable to the billing period following the change. You are responsible for all applicable taxes related to the fees (which may differ depending on your geographical location/residence).
3. Trademarks, Ownership, and Copyright
All the content on the website (including all files) is the property of SAAY INC. and it’s affiliates. Content provided by the User is the property of the User. Any use of any portion of the Content without the prior written permission of its owner is strictly prohibited. All rights to the website and non-User content are expressly reserved. User Content is the user’s responsibility. SAAY INC.has no responsibility or liability for User’s Content, or for any losses or damages your User Content may cause. We have the absolute discretion, but no obligation, to remove, or change any User Content, at any time and for any reason.
4. Limited License of the User Content to SAAY INC.
SAAY INC. requires the right to access and use the User Content to the extent necessary to operate the website and the services. By uploading/entering User Content to the website/platform, the User grants SAAY INC. and its subsidiaries and affiliates a non-exclusive, royalty-free, transferable right to use and modify works from such User Content on the website. SAAY INC. is not required to pay or compensate User for such access or use.
SAAY INC. collects personal information when Users place an order or otherwise voluntarily enter such information into our system. Our server automatically records information when Users visit our website, including the URL, IP address, browser type and language, and the date and time of each User request. We will not disclose personal information to third parties. We may use personal information to provide the services and products you’ve requested, including services that display customized content and or email advertising. We may also use personal information for auditing, research and analysis to operate and improve our technologies and services. SAAY INC. processes all personal information on its own servers which are located in North America.
The Site, the Content, and the Services are provided to you on an “as is” basis without warranties of any kind, either express or implied. We expressly disclaim all other warranties, express or implied, including without limitation, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not represent or warrant that content is complete, accurate, reliable, current or error-free, and expressly disclaim any warranty or representation as to the accuracy or proprietary character of the Site, the Services, the Content or any portion thereof.
7. Limitation of Liability
Users waive and shall not assert any claims or allegations of any nature whatsoever against SAAY INC., its directors, officers, employees, agents, affiliates, subsidiaries, their sponsors, contractors, advertisers, vendors or other partners, any of their successors or assigns, or any of their respective officers, directors, agents or employees, arising out of or in any way relating to your use of the website, including, without limitation, any claims or allegations relating to the alleged infringement of proprietary rights and alleged inaccuracy of Content. We shall not be liable for any damages, including but not limited to loss of use, loss of profits or loss of data, arising out of or in any way connected with the use of the website or services.
7.1 Message Privacy
The Customer acknowledges that message content is transmitted unencrypted and that eavesdropping of phone communications by third parties is possible.
The Customer acknowledges that SAAY INC. delivers messages via major telecommunications companies and mobile network providers and can therefore only influence the delivery of the messages within the technical constraints imposed by the above mentioned providers. Messages submitted via our website will be transferred to the addressed recipients provided that the recipient’s receiver is switched on and located in an area covered by their subscribed network provider. The customer acknowledges that, depending on the recipient’s provider service, it may not be possible to transmit the message to the recipient successfully, particularly if the provider does not support the chosen delivery method at all.
7.3 Large Volume Transmission
The Customer acknowledges that transmission of large numbers of messages may be subject to restrictions and delays on the part of the network providers affected.
7.4 Disruptions and Damages
If the Customer causes damages or disruption of the website or our delivery system with malicious intent, he/she shall be liable for all direct and indirect consequences and associated costs, including full legal costs.
7.5 Message Content
The User understands that 100% of all messages sent must have directly opted in to receive such messages unless exempt from these requirements.
The User assumes full responsibility for the content of the messages transmitted by it or by a third party on its request. The User agrees to abide by all laws and regulations applicable to the content and intent of the messages transmitted by her. The User assumes liability for all consequences and costs arising out of offences against such regulations. The User must ensure that its message delivery does not cause disturbance or harassment of a recipient or other third party. The customer agrees to refrain from sending messages containing offensive, violent, pornographic, or discriminatory, or otherwise illegal content. The User is not permitted to send messages to recipients who have made clear that they do not wish to receive these messages or advertisements (i.e. they are on a Do Not Call List or have |opted out”). The sender of such unsolicited messages (the User) bears full legal and financial responsibility for such actions. SAAY INC. shall not be liable for any damages arising out of or in any way connected with the use of the website by such Users. The User understands that 100% of all messages sent must have directly opted in to receive such messages unless exempt from these requirements.
8. Applicable Law
The User agrees that all disputes, claims or other matters arising from its use of the Site will be governed by the laws of Ontario, Canada. The User also agrees that all Claims will be heard and resolved in a court located in the province of Ontario, Canada.
9. Termination/Modification of License
SAAY INC. reserves the right, without notice and in its sole discretion, without any liability to User, to terminate or limit the User’s license and/or access to use the website or any services provided by us.
10. Inactive Accounts; Termination of Agreement
If your subscription payment has been cancelled, rejected, not cleared or not received on time, we may deactivate and/or delete your account without any notice. All your data will be lost. You and SAAY INC. may terminate these Terms and User’s usage of the Site and Services at any time. Purchased message credits and other fees are not refundable or transferable and do not bear interest. In case of account/program cancellation by the User, unused credits will expire immediately.
11. Contact Information
If you have any questions regarding these Terms or the website, please contact us:
12. SAAY INC’ Refund Policy
Simple, Easy & Transparent Refund Policy
Plans purchased on or after August 17th 2021
$0.00 for 7 full days which automatically renew after the 7th day.
All plans come with a 7-day trial, and you are billed automatically (for the package you selected prior to checkout) at the end of the 7th day. Users can cancel their trial anytime before the next billing date and will not be charged. No refunds will be issued during this period as it’s FREE!
3 Day – Grace Period for Refund
Users have a 3-day refund period starting on their billing date to obtain a refund in the event they forgot to cancel the account before the next billing date. This refund grace period only applies if the user has sent zero text messages from the period of the 7-day trial ending to the day the refund is requested. No other refunds will be issued. Discretionary refunds. In the event a refund is issued outside the proprietary of the refund policy, Saay will restrict all discretionary refunds to a maximum of 50% of the remaining during the plan.
Boosts daily upgrade passes.
No refunds can be issued on boosts purchases or unused boost purchases. These are pre-paid pay-as-you-go one-time use credits for use during the days of purchase only.
Plans purchased before August 17th 2021
Send Your First 100 Message Risk-Free!
Your first purchase allows you to send up to 100 messages risk-free. If you are not 100% satisfied, you get a FULL REFUND, no questions asked. This allows you to test Saay With ZERO RISK!
Note: Refunds will only be issued within 15 days of first purchase and only if you have sent under 101 messages.
The boost feature allows a user to purchase extra system resources “speed” for a 2-hour window. Once the purchase is made the user has access to these system resources for the two-hour window. No refunds will be issued on Boosts as the user immediately has access to the system resources upon purchase and during this 2-hour window, SAAY Incurs costs no matter whether the user utilizes the boost fully or not.
To cancel your subscription log into your account to go to the account management page and choose the cancellation option.
Chargeback Fraud Policy:
Users on a 10-day trial account have 10 days to request a refund of your plan minus usage. Chargebacks will be disputed and your account will be locked until the issue is resolved. SAAY INC Will take legal action to obtain any lost funds and report unpaid balances losses to the credit bureau.